Building and running a customer messaging platform.

The work

EasiChat is a customer messaging platform with chat widgets, bot connections and an operator application. As its sole developer, I work across the product rather than one isolated feature: building interfaces, backend services, integrations and the operational processes needed to release and support changes.

What I have built and maintained

• Chat inbox and management interfaces, with supporting services using WebSockets and an event-driven architecture.
• Bot and AI platform connections, including multi-tenant arrangements where one bot serves multiple client channels.
• Deployment, monitoring, maintenance and documentation across the AWS and Google Cloud services that support the platform.

Why this matters

The platform has to support conversations across several moving parts. Clear boundaries between services, reliable integrations and usable operational documentation help make changes safer and day-to-day support more manageable.

This is an example of full-stack ownership: product features, integrations, release work and ongoing support.

Related work

I also built a shared integration gateway for AI tools within the EasiChat platform.